Thank you for choosing foundation.coffee for your coffee purchase. This shipping policy outlines our shipping methods, costs, and estimated delivery times.
- Shipping Destinations:
1.1. We currently ship within the European Economic Area. Unfortunately, we do not offer international shipping at this time.
- Shipping Methods and Costs:
2.1. We offer shipping via several primary methods depending on your country: DHL and local couriers.
2.2. The shipping cost will be calculated at checkout based on the destination, weight, and dimensions of your order. Please note that additional customs duties or taxes may apply, which are the responsibility of the recipient.
- Order Processing and Delivery Times:
3.1. We strive to process and ship orders as quickly as possible.
3.2. Orders are typically processed within 2 business days. Please note that processing times may vary during peak seasons or promotional periods.
3.3. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
3.4. Estimated delivery times are as follows:
- Domestic shipments: 2 days;
- International shipments: 3–4 days.
- Order Tracking:
4.1. You can track the status of your order by using the tracking number provided in your shipping confirmation email or by logging into your account on our website.
- Delivery Issues:
5.1. While we strive for timely delivery, please note that delivery times are estimates and not guaranteed.
5.2. If your order is significantly delayed or if you encounter any issues with the delivery, please contact our customer support team at firstname.lastname@example.org. We will work diligently to resolve the issue.
- Address Accuracy:
6.1. It is your responsibility to provide accurate and complete shipping information. We will not be responsible for delays or additional costs incurred due to incorrect or incomplete addresses.
- Lost or Damaged Shipments:
7.1. In the event of a lost or damaged shipment, please contact our customer support team immediately. We will initiate an investigation and work with the shipping carrier to resolve the issue.
- Shipping Restrictions:
8.1. Certain remote or restricted areas may have limited shipping options or additional charges. We will notify you if your location is affected and discuss available alternatives.
Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website.